Technology Help for Your Home

Convenient, friendly tech support for your family, devices, and home.

Home Wi-Fi & Internet Help

Our #1 residential service. Fix slow internet, eliminate dead zones, and get reliable Wi-Fi throughout your home.

  • Wi-Fi coverage improvement
  • Router setup & optimization
  • Mesh Wi-Fi installation
  • Starlink setup & optimization
  • Device connection issues

Computer Help

Classic but valuable. Keep your computers running smoothly with professional support.

  • Slow computer cleanup
  • Virus & malware removal
  • New computer setup
  • Data transfer to new computer
  • Printer connection help

Smart Home & Devices

BIG in Mérida for expats. Setup and configure all your smart devices for a connected home.

  • Smart TV & streaming setup
  • Cameras & doorbells
  • Smart lights & assistants
  • Mobile device syncing
  • Home office setup

Data & Personal Backup

People care A LOT about photos. Protect your precious memories and important files.

  • Photo backup solutions
  • External drive backups
  • Cloud storage setup
  • iPhone/Android backup
  • Email account recovery

Home Visits & Personal Assistance

Very important — this is what clients really want. Friendly, patient help in your home.

  • On-site technical assistance
  • Device training & tutoring
  • Password & account help
  • Software explanations
  • Especially valuable for retirees

Residential Support Packages

Choose the plan that fits your family's tech needs

Technical Visit

Help when problems arise at home

  • Problem diagnosis and solution
  • Assistance with Wi-Fi, computers and printers
  • Device setup
  • Home visit available
  • No contract or monthly fees
Request assistance

Smart Home Plan

Complete assistance for connected homes

For homes with Smart TV, cameras, smart doorbells and multiple devices.

  • Includes everything in Protected Home Plan, plus:
  • Support for Smart TV and streaming
  • Assistance with cameras and smart devices
  • Wi-Fi network optimization
  • Help with accounts and passwords
  • Scheduled preventive visits
Contact us on WhatsApp

Business IT Solutions

Professional IT management for restaurants, hotels, clinics, and offices in Mérida.

1. Managed IT Support

Our core monthly service. Someone responsible for your computers working — so you don't have to worry.

  • Remote technical support
  • On-site troubleshooting
  • Monthly preventive inspection
  • Performance optimization
  • New computer setup & migration
  • User account management

2. Network & Wi-Fi Management

Huge demand in Mérida. Reliable internet is critical for restaurants, hotels, and clinics.

  • Business Wi-Fi optimization
  • Router & access point config
  • Guest & staff network separation
  • Coverage improvement
  • Starlink integration & failover
  • Wired network troubleshooting

3. Managed Backup & Data Protection

Your most valuable add-on. We sell business continuity, not just storage.

  • Automated daily backups
  • Backup monitoring & alerts
  • Fast file recovery
  • Full computer recovery
  • Cloud storage management
  • Protection against data loss

4. Business Systems Administration

Makes you look like an IT department, not just a repair tech. Professional business infrastructure.

  • Business email setup (domain email)
  • User & device management
  • Shared folder & drive setup
  • Remote access configuration
  • Permission management
  • Computer replacement planning

5. Website & Cloud Services

Very attractive to small businesses. Keep your online presence running smoothly.

  • Website maintenance
  • Website uptime monitoring
  • Domain & DNS management
  • Hosting coordination
  • Email deliverability help
  • Cloud file organization

6. Security & Monitoring

Basic security health — not complex auditing. Keep your business accounts and devices safe.

  • Antivirus deployment
  • Security health checks
  • Basic vulnerability scans
  • Account protection (Google, Microsoft)
  • Suspicious activity assistance
  • Phishing incident help

7. Projects & Installations

High one-time revenue projects. New setups, upgrades, and comprehensive installations.

  • New office setup
  • Network & Wi-Fi installation
  • Structured cabling
  • Starlink installation
  • Equipment replacement/migration
  • Multi-room Wi-Fi for hotels/Airbnbs

Managed IT Support Packages

Predictable IT costs with comprehensive coverage for your business

Preventive Plan

Ideal for small businesses that depend on their computers to operate

  • Remote support when problems arise
  • Monthly review and preventive maintenance
  • Optimization of slow computers
  • Installation and administration of antivirus
  • System updates and care to prevent failures
  • Assistance with printers, applications and payment terminals
  • Basic equipment monitoring
  • Business hours support
Contact Sales

Enterprise

25+ users or multi-location businesses

  • Everything in Total Managed, plus:
  • 24/7/365 support
  • Dedicated IT manager
  • Custom SLA guarantees
  • On-site technician
Contact Sales

Need a Custom Solution?

Every business is unique. Contact us for a personalized assessment and quote.

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